Client Success - Full-time, Remote
The Customer Success Engineer role combines relationship management, project management, client advocacy, and advanced data solutions to ensure that our clients realize the full value of the UpMetrics platform and services. Success in this position requires a passion for building customer relationships, storytelling through data visualization, and solving data challenges through a strong understanding of data flows and analytics best practices. This is a great opportunity for someone who wants to play a critical role in transforming the philanthropic sector’s approach to impact evaluation by acting as a trusted advisor and data partner for a portfolio of our most dynamic and complex clients.
This position is full-time and remote. There may be occasional travel to partner/stakeholder locations as well as internal company meetings.
Product - Full Time, Remote
UpMetrics is an equal opportunity employer. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.
On top of this, our internal Diversity, Equity and Inclusion Committee has been designed to allow UpMetrics team members from across the company to inform, inspire and activate in an effort to build a stronger, more vibrant workplace culture.
Learn more about our commitment to diversity, equity and inclusion below.
70% Paid Health Insurance, EAP, Life Insurance, and Short- and Long-term Disability Insurance
401K Plan, Medical FSA and Dependent Care FSA Plan, and LSA Plan for Wellness Expenses
Equity Incentive Plan
Unlimited Time Off, Paid Holidays, Monthly Wellness Fridays, Workiversary Program
Annual Learning &
Company Laptop and Home Office Equipment Allowance
Annual Company Retreat and Quarterly Bonding Events
Transparent and Engaging: The interview stages are clearly communicated and all interviews are conducted via Zoom video conferencing.
Fair and Consistent: All interviewers complete bias and hiring training annually. We follow a structured question format for each candidate and complete feedback notes reflecting on a candidate's suitability for the role after each interview, which are compared across the hiring team.
Thoughtful: We pride ourselves on providing timely communication with all applicants and ensure they receive updates on application status and potential next steps, regardless of the outcome.
Thorough & Inclusive: We invite candidates to provide feedback and demographic information in a confidential survey to improve the overall candidate experience and increase diversity in our talent pool.
Please note that all applicants must be authorized to work in the United States or Canada. UpMetrics is unable to sponsor or take over sponsorship of employment visas at this time.
Screening Interview: After an initial resume screen, selected candidates will be invited to a phone screening to confirm their experience and align on salary and job expectations.
Manager Interview: An in-depth interview with the hiring manager to dive deeper into their professional background and relevant experience.
Work Sample Interview: To further assess their skills and ability to master the responsibilities of the role they're applying for, candidates have the opportunity to present a completed work sample project (or a live coding session for an Engineering role).
Team Interview: Candidates will meet with various UpMetrics teammates to learn more about our people and culture.
Final Interview: Strong candidates meet with our CEO Drew, then connect with the hiring manager once more to ask any final questions that surfaced during the interview process.
References, Background Check & Offer Letter: Finalists are asked to complete a background check and reference checks to confirm experience and working history. Pending successful reference checks and background checks, a formal offer will be made to the candidate.